Complaints & Disputes

Complaints & Disputes

Please note that we do not participate in the voluntary resolution of consumer disputes. For all travel agreements concluded in electronic commerce, we refer to the European platform for online dispute resolution http://ec.europa.eu/consumers/odr. This platform ensures that your complaint is submitted to the appropriate dispute resolution committee. In the Netherlands, this is the Geschillencommissie Reizen (see www.sgr.nl), to which Globalrunning.com, as an ANVR member, is automatically affiliated. The Geschillencommissie Reizen is acknowledged by the European Commission as a neutral body for alternative dispute resolution, as referred to above. It is also possible to file a complaint directly with the Geschillencommissie Reizen:

Geschillencommissie Reizen

PO Box 90600

2509 LP the Hague

tel. +31 070-310 53 10

www.degeschillencommissie.nl

Please note that your complaint will only be handled by the Geschillencommissie Reizen if the stipulations in articles 12 and 13 of the ANVR travel conditions have been met.

Reviews
Booked a running trip 2 times already. Well organized and 2 beautiful medals earned

score: 10 / 10 Caroline Jonker
Good service, personal approach, quick response to questions/uncertainties. All in all: very satisfied!

score: 8 / 10 Wim Schouten
Contact is always good and questions are answered quickly

score: 10 / 10 Peter Spruit
Definitely recommended to travel with this "club"

score: 7 / 10 Dammer
Very personal and driven it to do well.

score: 9 / 10 Bert de Baas
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