Complaints & Disputes

Please note that we do not participate in the voluntary resolution of consumer disputes. For all travel agreements concluded in electronic commerce, we refer to the European platform for online dispute resolution This platform ensures that your complaint is submitted to the appropriate dispute resolution committee. In the Netherlands, this is the Geschillencommissie Reizen (see, to which, as an ANVR member, is automatically affiliated. The Geschillencommissie Reizen is acknowledged by the European Commission as a neutral body for alternative dispute resolution, as referred to above. It is also possible to file a complaint directly with the Geschillencommissie Reizen:

Geschillencommissie Reizen

PO Box 90600

2509 LP the Hague

tel. +31 070-310 53 10

Please note that your complaint will only be handled by the Geschillencommissie Reizen if the stipulations in articles 12 and 13 of the ANVR travel conditions have been met.

Booked a running trip 2 times already. Well organized and 2 beautiful medals earned

score: 10 / 10 Caroline Jonker
Contact is always good and questions are answered quickly

score: 10 / 10 Peter Spruit
Well organized trip, communication is good and well in time

score: 9 / 10 Anonymous
Booked great trips for many years

score: 7 / 10 Loopgroep Nesselande
Very personal and driven it to do well.

score: 9 / 10 Bert de Baas
any questions? leave a message!